Easy-to-Use, Feature-Rich, and Intuitive Free Ticketing System!
What to Look for in Free Help Desk Software?
If you are looking for a free ticketing system, make sure the help desk software is easy to use and does not offer any restrictions on the number of end-users supported. With regards to functionality, here are the top 5 features to look for while downloading a free help desk software.
Ticketing Management
Knowledge Base Management
SLA Management
Email Ticketing System
Help Desk Performance Reporting
Leveraging all these features of a service desk software, you can considerably reduce the time and manual effort spent on ticketing management. With a centralized and Web-based platform to manage service requests, you can focus your time on actual issue resolution and achieve higher levels of support productivity and output.
Ticket management system to automate help desk support
Help desk software for small and medium-sized business
Ticketing Management
Free help desk software from Web Help Desk simplifies ticketing management, helps automate help desk tasks, and saves a ton of time for IT technicians and support staff. From one single, centralized help desk management web interface, you can now manage all end-user trouble tickets and track service request lifecycle from ticket creation to resolution.
Ticket management for issue tracking and service request fulfilment
Intuitive service request & self-service portal for end-users
Automatic email-to-ticket conversion (including attachments)
Automated ticket routing & assignment based on technician's skill set, availability, location, department, & work load
Load balancing of ticket assignment
Parent/child relationships: Link “Incidents" to “Problem" ticket
Quick ticket creation templates
Bulk Ticket Updates
Unlimited user-defined fields for dynamic ticket forms
Configure multiple inbound email addresses
Import Tickets (CSV or TSV)
Export Tickets (TSV or PDF, built-in PDF generator)
Active Directory® & LDAP synchronization
